University of Wisconsin-Milwaukee School of Library and Information Science Fall 1995 540-510: INTRODUCTION TO REFERENCE SERVICES AND RESOURCES (3 cr.) Alexandra Dimitroff Enderis 1185 SLIS: 229-6839, 229-4707 Fax: 229-4848 e-mail: Office hours: Tuesday 3:00-5:00 Wednesday 1:00-3:00 and by appointment Description: An investigation into reference services, reference interviews, and organizations, including critical examination of basic reference sources. Objective: To provide the student with an introduction to the broad area of reference sources and services. Competencies expected: 1. The student will develop a familiarity with a basic core of general (i.e., not subject-specific) information sources. 2. The student will develop skills in the examination, use and evaluation of information sources. 3. The student will be able to discuss processes involved in providing information (e.g., the reference interview). 4. The student will be able to describe and discuss major components of the reference function(e.g., online search services, bibliographic instruction). Methodology: Extensive examination of information sources. Class time will be used for discussion and clarification of sources as well as for lectures and discussion of issues and topics related to the provision of reference services. Prerequisite skills: This course is one of the courses offered in the Master of Library and Information Science graduate degree program. This course is also open to undergraduate students. It is expected that all students come to this course with a basic understanding of how to identify and locate materials in the Golda Meir Library (or other medium to large reference collection). Everyone should have a UWM computer account and be familiar with an electronic mail system. Homework will be distributed by e-mail during the second week of class. Some time before September 18 send me an e-mail message. If I don't receive a message you will not receive the homework assignments! Special needs: If you are a student with any special needs, please discuss them with me early in the term. If any student cannot meet deadlines, let me know before the due date so you won't be penalized. Textbook: The following book is required and is available at the bookstore and in the Golda Meir Reserve Room: Katz, William A. Introduction to Reference Work Volume I: Basic Information Sources, 6th ed. NY: McGraw-Hill, 1992. The following book is recommended, and is also available at the bookstore and in the Golda Meir Reserve Room: Katz, William A. Introduction to Reference Work Volume II: Reference Services and Reference Processes, 6th ed. NY: McGraw-Hill, 1992. Also on reserve is a book that covers much of the same material and has been used in the past as a textbook. If you want supplementary readings on any topic, this is a good place to start: Bopp, Richard E. And Smith, Linda C. (Eds.). Reference and Information Services: An Introduction. Englewood, CO: Libraries Unlimited, 1991. [The second edition (1995) is now available but Golda Meir hasn't processed it yet. It may appear on the shelf some time during the semester.] A standard tool used by reference librarians to identify reference books is Eugene P. Sheehy's Guide to Reference Books. This is a bibliography of standard reference sources used in the U.S. It is arranged by subject and includes descriptive annotations for most entries. If you want specific details about any of the sources covered in class, look here. It is in GML Reference. Evaluation: Exam #1 100 points Exam #2 130 points Practice questions (10) 90 points Homework assignment 10 points Group project & presentation* 40 points ADA assignment 40 points Pathfinder* 40 points __________ 450 points *Undergraduate students will not be required to complete these two assignments. Total possible points for undergraduates will be 370 points. Practice exercises will not be graded: you will either turn them in and get full credit or not. Grades will be assigned according to the following point distribution: Grad: A 427-450 Undergrad: A 352-370 A- 404-426 A- 334-351 B+ 381-403 B+ 316-333 B 358-380 etc. B 298-315 etc. All assignments are due on the day noted on the course calendar. Late assignments will be penalized. If you need additional time, discuss this with me before the due date. COURSE CALENDAR: Date Topic __________________________________________________________________ Sept 11 Introduction Reference Services in Libraries Sept 18 Collection Development in Reference Bibliographies Sept 25 Information Behaviors Serials: Directories Oct 2 Networks Serials: Indexes Oct 9 No class meeting (ASIS); time available to work on group projects. Oct 16 Electronic Sources Government Docouments Oct 23 Exam #1 (Part 2) Part 1 of the exam will be distributed electronically on Oct 19 and will be due Oct 23. Oct 30 ADA and Public Services Dictionaries Nov 6 Reference Interview Encyclopedias Nov 13 Reference Interview cont'd Biographical Sources Nov 20 Bibliographic Insruction Ready Reference Sources Chapter 8 Nov 27 Evaluation of Reference Service Statistics Dec 4 Review Geographic Sources DUE: ADA ASSIGNMENT Dec 11 DUE: PATHFINDER Exam #2 (Part 2) Part 1 of the exam will be distributed electronically on Dec 7 and will be due Dec 11. About practice questions and exams: A set of practice questions will be distributed on Septermber 18. Different sets of questions will be due on the dates noted on the course calendar. The first exam will cover the sources used in these practice exercises as well as the lectures and readings through October 16. Part 1 of the exam will be "take home" and will be distributed electronically on October 19. It will cover all reference sources only. While it is fine to work together on the practice exercises, THE TAKE HOME EXAM IS NOT A GROUP PROJECT. I am trusting that you will work on it individually. Part 2 of the exam will be taken in class and will cover lectures and corresponding readings. The student groups will prepare questions which will be distributed via elecronic mail during the weeks following the first exam. Due dates are noted on the course calendar. The "take home" portion of the second exam will cover sources discussed throughout the entire term (although those covered after the first exam will be emphasized). It will be distributed on December 7. Part 2 will be an in-class exam and will cover lectures and corresponding readings from October 30 on. The practice questions (10 sets) will not be graded, but will be due for full credit at the class sessionfollowing their distribution (noted on the calendar). If you turn in all 10 exercises on time, you will get full credit, 90 points.